Booking System Payment Gateways: A Comparison

Booking System Payment Gateways: A Comparison

It’s often difficult to know which booking system payment gateway to choose, with each offering competitive rates, features and advantages. At BookingLive we understand it can be confusing trying to decipher which one will work best with your business. That’s why we’ve put together a comprehensive comparison of the most popular booking system payment gateways. We want to help you choose the best one for you and your business. Whether you’re using your BookingLive system for an online shop, ecommerce, memberships, subscriptions or more, taking payment from customers is crucial to your business’s success.

In order to register for a booking system payment gateway you’ll require a merchant bank account – you should speak with your business bank account manager about this – before requesting:

1. An e-commerce account

This is required so your customers can make payments online and requests the 3D secure password.

2. A Mail Order Telephone Order (MOTO) account

This is required to enable you to take payments from your customers over the phone and does not request the 3D secure password.

Please note: Booking system payment gateways use multiple card types. Not all card types work in all countries as this is dependent upon the bank you are with.

Worldpay

Ideal for businesses looking for a high quality booking system payment gateway.

As one of the first booking system payment gateways available online, Worldpay has become well established within the online payment gateway industry and it’s backed by years of experience. Unsurprisingly this comes at a cost which is higher than other booking system payment gateways. However, this is worth forking out for if you’re looking for a fully competent service.

Sage Pay

Ideal for businesses looking to process a large amount of monthly transactions.

Sage Pay is currently the largest independent payment gateway provider in Europe. Due to this it’s highly respected and has become an experienced brand. Although not ideal for businesses who are processing a small number of monthly transactions, if you’re looking to process a large amount Sage Pay are recommended. This is due to their level of expertise and support within this area.

PayPal

Ideal for those with little technical knowledge who are looking for a quick and easy set-up.

PayPal is instantly recognisable and offers a trustworthy service to both you and your customers. This booking system payment gateway enables customers to pay through their PayPal accounts. Customers can also pay directly via their credit and debit cards. With a quick and easy set-up process PayPal is a good choice for those with little technical knowledge.

The comparative table below outlines key features of the differing booking system payment gateways. Just click the booking system payment gateway logo to sign-up or click here for more information.

 

Booking System Payment Gateways Comparison

sage_pay_booking_system_payment_gateway Setup Fee: £0
Price pcm: £25
Transactions pcm: 333
Transaction fee: 10p
CrossAuth & Capture
Tick 1Stored Card Details
Tick 1Refunds
Tick 1Recurring payments
Tick 1MOTO
Tick 1Virtual Terminal
world_pay_booking_system_payment_gateway Setup Fee: £0
Price pcm: £19.95
Transactions pcm: 350
Transaction fee: 10p
CrossAuth & Capture
CrossStored Card
CrossRefunds
CrossRecurring payments
Tick 1MOTO
Tick 1Virtual Terminal
cardsave_booking_system_payment_gateway Setup Fee: £0
Price pcm: £19.95
Transactions pcm: 350
Transaction fee: 1.45%+10p
CrossAuth & Capture
CrossStored Card
Tick 1Refunds
CrossRecurring payments
Tick 1MOTO
Tick 1Virtual Terminal
authorize_net_booking_system_payment_gateway Setup Fee: £50
Price pcm: £20
Transactions pcm:
Transaction fee: 15p
Tick 1Auth & Capture
CrossStored Card
CrossRefunds
CrossRecurring payments
Tick 1MOTO
Tick 1Virtual Terminal
pay_vector_booking_system_payment_gateway Setup Fee: £0
Price pcm: £20
Transactions pcm: 350
Transaction fee: 10p
CrossAuth & Capture
CrossStored Card
Tick 1Refunds
CrossRecurring payments
Tick 1MOTO
Tick 1Virtual Terminal
secure_trading_booking_system_payment_gateway Setup Fee: £0
Price pcm: £15
Transactions pcm: 250
Transaction fee: 15p
CrossAuth & Capture
CrossStored Card
CrossRefunds
CrossRecurring payments
Tick 1MOTO
Tick 1Virtual Terminal
payment_express_booking_system_payment_gateway Setup Fee: £0
Price pcm: £50
Transactions (total): 700
Transaction fee: 12p
Tick 1Auth & Capture
CrossStored Card
CrossRefunds
CrossRecurring payments
Tick 1MOTO
Tick 1Virtual Terminal
paypoint_net_booking_system_payment_gateway Setup Fee: £0
Price pcm: £50
Transactions pcm: 500
Transaction fee: 10p
CrossAuth & Capture
CrossStored Card
CrossRefunds
CrossRecurring payments
Tick 1MOTO
Tick 1Virtual Terminal
netbanx_booking_system_payment_gateway Pricing varies per customer, contact us for more details.
CrossAuth & Capture
CrossStored Card
CrossRefunds
CrossRecurring payments
Tick 1MOTO
Tick 1Virtual Terminal
paypal_booking_system_payment_gateway Setup Fee: £0
Price pcm: £18
Transactions pcm: 0
Transaction fee: 3.4%+20p
CrossAuth & Capture
CrossStored Card
CrossRefunds
CrossRecurring payments
Tick 1MOTO
Tick 1Virtual Terminal
hsbc_booking_system_payment_gateway Pricing varies per customer, contact us for more details.
CrossAuth & Capture
CrossStored Card
CrossRefunds
CrossRecurring payments
Tick 1MOTO
Tick 1Virtual Terminal
wirecard_booking_system_payment_gateway Setup Fee: £20
Price pcm: £10
Transactions pcm:
Transaction fee: 10p
CrossAuth & Capture
CrossStored Card
CrossRefunds
CrossRecurring payments
Tick 1MOTO
Tick 1Virtual Terminal
civica_booking_system_payment_gateway Pricing varies per customer, contact us for more details.
CrossAuth & Capture
CrossStored Card
CrossRefunds
CrossRecurring payments
Tick 1MOTO
Tick 1Virtual Terminal
smartpay_booking_system_payment_gateway Setup Fee: £114
Price pcm: £25
Transactions pcm: 200
Transaction fee: 10p
CrossAuth & Capture
CrossStored Card
CrossRefunds
CrossRecurring payments
Tick 1MOTO
Tick 1Virtual Terminal
veri_fone_booking_system_payment_gateway Setup Fee: £280
Price pcm: £50
Transactions pcm: 0
Transaction fee: 0p
CrossAuth & Capture
CrossStored Card
CrossRefunds
CrossRecurring payments
Tick 1MOTO
Tick 1Virtual Terminal
Correct upon date of publication. Rates may differ per customer and may improve if you sign up via BookingLive. Click the logo to sign up.

 

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BookingLive’s Online Booking Process From A Customer’s Perspective

BookingLive’s Online Booking Process From A Customer’s Perspective

Ever wondered how BookingLive’s online booking process looks to your customers? As each online booking process is slightly different it’s difficult for us to show you exactly how yours will look, but we’re here to give you some helpful screenshots and descriptions! As BookingLive systems are fully customisable, from colour choices to images, we recommended looking at the screenshots below as blank canvases. The only feature which remains the same across BookingLive systems is that all online booking processes have 5-steps.

The online booking process is at the core of all our BookingLive systems. We’ve designed our software with the customer in mind, which is why we strive to provide the ultimate user experience.

Activity Lists

Let’s start at the beginning: the activity list. Depending upon which package you choose your customers will either see this as a BookingLive webpage, incorporated into your existing website, or on a website created for you by BookingLive.

You have the option of including an availability calendar and other features such as social media links and weather updates! Pretty much everything you see can be modified, including the description below each activity, the drop-down options and button colours.

online_booking_process

Individual Activity Pages

All BookingLive users have the option of creating a page for each activity. In this example these can be found by clicking the “more info” buttons as shown above. On these pages you can include tab displays, as shown in the screenshot below. BookingLive also comes with a variety of optional sidebar widgets, such as an availability calendar and newsletter sign-up links.

online_booking_process

The 5-step Online Booking Process

Below you will find a list of the 5-step online booking process, along with relevant screenshots. Again each of these stages can be customised, although there are less options here due to the standardised 5-step process.

Step 1: “Choose Activity”

online_booking_process

Step 2: “Your Basket”

online_booking_process

Step 3: “Your Details”

online_booking_process

Step 4: “Checkout”

online_booking_process

Step 5: “Confirmation”

 

Like the look of BookingLive’s highly adaptive and flexible online booking process? Then get in touch! More information about our plans and pricing can be found here. If you’re an existing client and you’re looking to personalise your BookingLive online booking process check out our online user manual or contact us today.

 

 

 

 

 

 

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International Online Booking System

International Online Booking Systems

Technology has rapidly changed the way businesses are running, with a strong online presence now vital to success. To put it simply, the internet helps businesses get found and enables them to convert visits into revenue. With international online booking system advancements customers are now able to find real-time availability and pricing. From here they can make bookings from anywhere in the world, 24 hours a day, 7 days a week. This means businesses are able to cut back staff time spent on the phone and reduce human error, allowing for seamless business management.

International online booking systems are said to have grown more than 150% over the past year alone. By incorporating an online booking system, businesses are able to interact instantly with an international audience. It’s no wonder international online booking systems such as BookingLive are becoming increasing popular.

Here at Booking Live we pride ourselves on designing fully functional, international online booking systems. By offering a host of features, including over 10 multi-lingual interface options, we enable your business to successfully operate internationally. With BookingLive you can choose from a variety of currencies so you’re reaching as wide an audience as possible. Created with a powerful and centralised CMS, BookingLive enables you to manage your business from one system, no matter where you are in the world.

BookingLive also integrates with over 50 different plug-ins, the majority of which work internationally. These include those such as weather apps so your customers can check the weather at your businesses location on their chosen booking day. Another compatible integration Booking Live has is with Skyscanner. This add-on enables you to show flight results which correspond with dates and locations of your customer’s original booking. From here you’re easily able to attract overseas custom.

Keep up-to-date and ensure you aren’t missing out on international opportunities by signing up for BookingLive today.

international-online-booking-system

 

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Shellshock Bash Bug Update: Your BookingLive System is Safe

You may have heard about a recent Shellshock Bash Bug, also known as CVE-2014-6271, that has been known to effect some Linux systems. There have been concerns this bug may be used to remotely take control of systems using Bash, a part of many Linux systems.

As our BookingLive systems are hosted by providers which use these systems, such as Rackspace and UKFast, we’ve got all the information. Firstly we want to clarify that this bug was not caused by us or our partners, it is a bug linked with a default package provided by most Linux providers. Despite being a concern for many companies the relevant providers have contacted us and we can assure you there’s no need to worry. Our servers were not deemed vulnerable, but as an additional precaution we’ve put patches in place anyway. These updates were seamless and didn’t cause any downtime so you shouldn’t have encountered any difficulties. As was the case with past security concerns, such as Heartbleed, there’s no need to change your online passwords. BookingLive have put the necessary precautions in place and you can continue to use your online booking system without worry.

Although this instance hasn’t affected our online booking systems we feel it’s important to inform you of all security risks, regardless of whether they cause any damage or not. More information about the bug can be found here and via UKFast’s blog pages. Get Safe Online also provides general information about online safety. If you do have any further questions or concerns please don’t hesitate to contact us. We hope you continue to enjoy your BookingLive experience.

shellshock_bash_bug

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BookingLive 3 Event: A Summary

BookingLive 3 Event: A Summary

On Wednesday 10th September the BookingLive team travelled to London to host the official event for V3 of our online booking software. The event provided attendees with the opportunity to see some of BookingLive 3′s new features for themselves. Big thanks go to The Frontline Club for their use of venue space, our guest speakers and all those who attended. I think they’ll agree it was a great evening, not just because of the complimentary drinks and chocolate!

bookinglive_3

Event Run-down

The event started with Vinnie, BookingLive’s Sales Executive, kicking things off by introducing the team and what we do here at BookingLive. Our guest speakers then took to the stage with their great presentations about website design and SEO – we learned a lot! BookingLive’s Robert then spoke about the most anticipated and exciting part of the evening: the launch of online booking software BookingLive 3.

Guest Speakers

Our first guest speaker was Arthur from Skylark Creative, one of our design agency partners. He gave a great presentation about web design and how it can help businesses engage users online. Arthur kindly wrote about his presentation in a blog post which can be found on their website.

Next we had Cara from Reload Digital who spoke to us about SEO – search engine optimisation – which she defined as the “process of modifying a website to improve its (organic) visibility for generic search terms”. Our audience heard some exciting new tips and tricks to implement within their online strategy.

Both presentations were really informative and we’re very grateful to both speakers for spending their evening with us. You can find copies of both Skylark Creative’s and Reload Digital’s event presentations on our Slideshare page. For more information about website design and SEO please contact us.

Booking Live 3 Demo

Of course the main subject of discussion was our online booking software v3. Robert presented attendees with a demo of the latest version of software. Existing clients on BookingLive v2 were especially excited! Robert released an extensive list of some the new BookingLive 3 features which include:

  • A highly mobile responsive online booking system
  • All new CMS which is exclusive to BookingLive 3 and is compatible with desktop, mobile and tablet devices
  • Focus on the customer journey & user experience e.g. various payment gateway options
  • Timeline and dashboard features for admin users – able to look-up your booking and business information all from one place
  • Introduction of metadata schema to improve SEO
  • Enhanced reporting
  • Enhanced VAT handling as standard

bookinglive_3

Want to Catch Up?

If you missed the online booking software event there’s no need to worry, we’ll be posting video highlights on our Youtube page very soon. You can find photos of the event on our Facebook page and presentation slides can be found on our Slideshare page. If you check out Wacky Warehouse’s website you can even have a look at an example of the booking software in action! Are you excited? We want to know! Get involved in our poll and find out what everyone else thinks.

More information will be released soon about BookingLive 3, but if you’re wondering when your booking system will be upgraded we’re planning to have existing clients transferred during 2015. There’s no need to panic, you don’t need to do anything – we’ll contact everyone individually in due course. If you’re looking to sign-up for BookingLive visit our price plans page or contact us today!

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Website Booking Calendars Explained

Website Booking Calendars Explained

Website booking calendars are an essential feature of online booking systems. With BookingLive you can easily add a website booking calendar to your website. From here your customers are able to book and pay within seconds. Simply insert Booking Live’s booking calendar widget into your website and you’re off!

Key Benefits Include:

View Live Availability

With a whole host of features and benefits we can’t think why you wouldn’t want a website booking calendar. Not only do they speed up the entire booking process but they also increase interactivity with customers. Customers are able to view live availability with colour coded booking slots where green can be set to show availability and red can show when an option is fully booked.

Minimise Staff Time Spent on Phones

Website booking calendars also enable customers with information about each bookable option you provide. You can even feature FAQs so customers have all the answers in one place. This leads to a decrease in staff time spent on the phone taking bookings and giving customers the same information over and over again. Customers are also more likely to use your services again due to the seamless booking process website booking calendars provide.

Eliminate No-shows & Cancellations

When customers book via a website booking calendar you’re able to send them confirmation and reminder emails and SMS messages. Encouraging customers to attend and keeping up communication are guaranteed ways to eliminate no-shows and cancellations.

Fully Customisable

Not sure if a website booking calendar will work on your website? With BookingLive you can choose from a selection of fully customisable website booking calendar options. We can modify size, colour and font type to ensure the calendar fits your brand’s identity. There’s no need to worry if the services or products you offer change regularly. You’re able to customise the drop down menu options as many times as you like. Check out a handful of our current clients’ website booking calendars on their home pages below.

website_booking_calendar

Wildwood Adventure

website_booking_calendar

Aerial Extreme

website_booking_calendar

Croydon NHS Trust

Want a website booking calendar but don’t want it on your homepage?

That’s not a problem. We can modify your system so the calendar is visible at other stages within the booking process. Examples below include the website booking calendar on pages such as activities and “Book Now”.

website_booking_calendar

 Funky Town Adventure

website_booking_calendar

HH Helicopters

 

How to Sign-up:

Lite Customers:

  1. Sign up for the a Booking Live Lite system
  2. Set-up your payment gateway. We recommend using one of our partners so you can post any questions you may have on our community pages.
  3. Configure the system – refer to the user manual if you get stuck.
  4. Add and edit your pages and content
  5. Go live by clicking the ”Save and Publish” button

Enterprise Customers:

  1. Contact a member of the BookingLive team by completing our online contact form or phoning us directly to arrange a call back.
  2. We’ll then call you with an overview of BookingLive and answer any questions you may have. If you’re still interested we can grant you access to our demo site for a free trial.
  3. If you’ve decided Booking Live is the online booking system for you then we’ll set up a call with our Operations Manager who’ll consider your requirements when setting up an agreement.
  4. Once this agreement is in place our Technical Project Manager will scope your requirements to make them a reality.
  5. When this is confirmed and agreed custom development will be scheduled. You’ll then be granted access to your CMS User Manual and Project Management tools in order to keep track of the project status.
  6. After your Booking Live system is live your Project Manager will carry out a post go-live check-up. Here they’ll record any further development you want or need and any problems you may have.

For more examples of our website booking calendars check out our Facebook album “BookingLive Portfolio“. If you have any other questions please contact us today!

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Compare Booking Software

Compare Booking Software

There’s no need to worry if you’re finding it difficult to compare booking software, we know it’s a challenging and tiresome process. Although we’re extremely proud of our work here at BookingLive we understand our services aren’t the best fit for all businesses. We also understand your business’s needs are individual and that you’ll be looking for certain features rather than others.

But before you rush into making a decision we want you to consider all your options. That’s why we’ve done our research and put together leading booking systems’ facts and figures so you can compare booking software for yourself quickly and easily.

 

BookingBug Checkfront BookingLive Bookfresh Bookeo
Established 2009 2010 2009 2007 2008
Price (pcm) £15 £29 £29 £13 £26
Trial 14 days 21 days 10 days 30 days 30 days
Refunds No Yes Yes No No
Ideal for
  • Appointments
  • Activities
  • Courses
  • Accommodation
  • Events
  • Activities & Tours
  • Accommodation
  • Rentals
  • Appointments
  • Activities & Tours
  • Courses
  • Events
  • Appointments
  • Tours
  • Events
  • Courses
  • Activities & Tours
  • Courses
  • Appointments
SMS Cost £0.10 £0.03 £0.05 £0.06 £0.06
Head office UK Canada UK US US
Server locations UK UK / US UK / US US UK
Hosting type Shared or dedicated Cloud Cloud or dedicated Cloud Cloud or dedicated
PCI compliant Yes Yes Yes No Yes
Email hosting No No Yes No No
API Yes Yes Yes Yes Yes
Escrow Yes No Yes Yes Yes
Web Design No Yes Yes No No
Support FAQs, Feedback Forum, Knowledge Base, Email Support, Phone Support, Account Manager, Team Training, Videos FAQs, Forum, Online Support, Email Support, Tutorials, Video Tutorials FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials Support Centre, FAQs, Email Support Help Portal, Email Support
Languages English Chinese (Simplified), Danish, Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Portuguese, Russian, Spanish, Swedish, Thai Danish, Dutch, English, Finnish, French, German, Irish, Italian, Portuguese, Spanish, Swedish, Welsh + Google Translate English 31 to choose from including Chinese (Simplified), Danish, Dutch, English, Finnish, French and German
Supported Devices Android, iPhone-iPad, Web-based Android, iPhone-iPad, Web-based Android, iPhone-iPad, Web-based Web-based Web-based
*Information is correct at time of posting
*Costs compared on like for like requirements based on minimum priced plan.
* This is not a complete list of every company providing online bookings. 

 

We hope this information has helped you in some way but if you still have any questions feel free to contact us or check out our FAQs page. Alternatively find out which of the BookingLive packages would be best for you by answering a few quick questions. We wish you luck on your booking software journey.

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Mobile Booking Systems: An Insight into 2014 Technology

Mobile Booking Systems: An Insight into 2014 Technology

Since 2007 the number of smartphone and tablet users has grown significantly worldwide, reaching 51% in the UK alone. It’s predicted this increase will have reached 75% by 2015. Here at BookingLive we’re up to date with such developments and now offer fully responsive mobile booking systems.

Our mobile booking systems have the potential to make your services more flexible, more adaptive and much quicker. This will provide a better overall experience for you and your customers.

Recent surveys show more and more customers want access to websites on their mobile as part of their need to find information anywhere and within seconds. BookingLive’s mobile booking systems allow bookings to be made directly from your customers’ mobiles and tablets. This means they can book from anywhere at any time, decreasing the amount of staff time spent on phones. Your number of existing customers will increase as they’ll be able to see all updates in a matter of seconds. By offering mobile services such as mobile booking systems we’re ensuring your satisfaction whilst also staying ahead of our competitors.

With BookingLive your online booking system automatically detects the device your customer is using. This provides them with instant access to the main features they’ll need all in a single, uncluttered and specially designed interface. You don’t even need to worry about modifying your online booking system as it comes with automatic upgrades as standard.

Businesses need to be prepared for new kinds of online engagements as their audience’s patterns adapt to new technologies; make sure you don’t miss out by signing up for BookingLive today.

mobile_booking_systems

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Online Booking System: What to Look For

Online Booking System: What to Look For

Online booking systems have benefited numerous businesses worldwide. Travel agencies, tour companies, course or training providers, event organisers are among those who have taken full advantage of the many features offered by online booking systems such as BookingLive. Through implementation of an online booking system organisations are able to maximise their business opportunities and online sales.

It is important to look for certain features when looking for an online booking system. We’ve put together a list of these to help you choose the ideal online booking system for your business:

1. Use of high resolution images

Online booking systems which provide image galleries entice customers to book online and are far more successfully than those which don’t.

2. A simple but attractive “book now” button

This will further entice customers to make a booking with you due to ease of access.

3. Facilitation of real-time booking and email

Customers want reassurance their bookings and reservations have been made. Online booking systems should have features which enable automated confirmation emails to be sent to customers.

4. Updates and information

Booking systems should be integrated with social media sites such as Facebook and Twitter. This way customers have access to all updates on the latest deals and promotions.

5. Security and support

Payments through online booking systems must be secure. PayPal, Sagepay, Worldpa are all preferred ways for customers to pay online. Customers should also be aware of the presence of online and phone support that they can turn to if they have any queries.

6. Display live availability

Customers should be 1 click away from booking and within booking live you can show live availability anywhere within your website.Additionally show customers where they are during the booking process.

7. Consider a multinational audience

Online booking systems should offer a choice of various languages and currencies to account for a global audience.

9. Consider cloud hosting

Here at Booking Live we host with rackspace cloud which allows you to access files remotely, saving time. Cloud hosting also allows you to expand and process large volumes of bookings in a short space of time.

BookingLive offers all these online booking system features and more. We are proud developers of an award-winning web-based tool which comes with a free trial and free set-up. Find out more about our variety of price plans or contact us with any questions today.

online_booking_system

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Increase Online Bookings Quickly and Easily: Top Tips

Increase Online Bookings Quickly and Easily: Top Tips

Congratulations, your brand new BookingLive system is up and running! Now all you need to do is let customers know so you can start taking online bookings as soon as possible.

We’ve put together a simple 6-step plan to ensure you successfully advertise and promote your new booking system so as to increase online bookings straight away.

1. Spread the word

People are more likely to be active on social networking sites than they are on your website so you should start by posting short, to-the-point Facebook and Twitter updates. These could be along the lines of “You can now book online 24/7! Head over to our website to see for yourself…”; anything that grabs their attention and gets them onto your website is great. We also advise sending an update or newsletter via email so your existing customers are aware of the new booking process.

2. Make yourself seen

Ensure website visitors don’t have to look for the fact you now take online bookings, include headers or buttons on each page saying something like “Book now!”. Make sure any website visitors can’t miss this development and you’ll efficiently increase online bookings.

3. Reward your customers

We strongly recommend you encourage customers to book online rather than over the phone, especially in the first few months of going live. You can do this by providing incentives such as coupons and discounts for booking online. This will also allow you to track the increase of online bookings enabling you to further promotion; it’s win-win for both you and your customers!

4. Update company information

Make sure all your information – such as email signatures, flyers and business cards – inform customers they can now book online. Include details of discounts such as “Save 10% by booking online!” to successfully increase online bookings.

5. Stay active on blogs and social network sites

Customers need to know your business is active so you should aim to blog weekly, posting links to your blog on Facebook, Twitter and other social media sites. This will help increase online bookings by creating a strong online presence.

6. Ask for feedback

By including links to an online feedback form on confirmation emails and social media pages you’re providing customers with the chance to send you feedback. This is a great way to interact with them and improve your services at the same time.

Start following these 6 simple steps today and you’ll be well on the way to increasing online bookings! For more information on how to promote your new BookingLive system contact your account manager or contact us online.

increase_online_bookings

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